Global privacy notice
September 2023
This privacy notice (“Privacy Notice”) explains how we process your personal data (“Personal Data”) while you use our services, including when you browse our website or mobile application (“Website /App”), perform a transaction with us, or visit our stores (collectively, “Services”) , whether as a customer, a visitor and/or a user of our Website/App, or however you might otherwise interact with us (collectively, “you”, “your” or “users”). In this Privacy Notice, we also describe whether your Personal Data is shared with other parties and the mechanisms we have in place to protect your data.
We encourage you to regularly review this Privacy Notice and check the Website/App for any updates. Updates to this Privacy Notice will be published on our Website/App, and by continuing to deal with us, you agree to this Privacy Notice and any future modifications.
Where local law requires additional details to be included in this Privacy Notice, such information has been included in the Regional Privacy Notices section below.
Frequently asked questions (FAQs)
How can I contact the company regarding my Data? To make a request or consultation, you may:
- contact us by email to [email protected]
- contact us via phone or chat to Customer Care
- reach us by filling out our webform
Who are we? We are Ria, a part of Euronet Worldwide group of companies.
What type of Personal Data is collected? We collect only the Personal Data necessary to provide you with the Service and to comply with applicable law.
Why does Ria collect Personal Data? We collect Personal Data for specific contractual and legal purposes. With your consent, we also collect data for additional purposes.
How long does Ria keep Personal Data? We keep Personal Data only for as long as necessary or as required by applicable law.
With whom do we share Personal Data? We share Personal Data with other Euronet Group companies, legal authorities, and partners where necessary to meet regulatory requirements or contractual commitments.
Where does Ria store Personal Data? We store Personal Data in secure locations with strict security measures in place. If we need to transfer Personal Data to other locations, we take all necessary measures to comply with legal obligations and ensure a proper level of security.
What are your Personal Data rights? Depending on where you live, you may have rights in relation to your Personal Data under applicable law. A description of common Personal Data rights is set out in section 15 below.
1. What Personal Data is collected and why?
The categories, sources, and reason for collecting Personal Data are listed below. Where the collection of Personal Data is based on your consent, you may withdraw your consent at any time. Ria does not and will not “sell” or “share” Personal Data, as those terms are defined under applicable laws. We retain Personal Data for as long as reasonably necessary to provide the Services and meet our legal obligations.
If you have questions or concerns regarding the processing of your Personal Data, you may contact us any time at [email protected].
Ria collects Personal Data from the following sources
- Directly from you through direct interactions and forms.
- Internet websites, through passive collection of information about Your interactions, including page clicks, time spent, or other automatically collected meta-data.
- Advertising networks, social media services.
- Internet service providers; Operating systems and platforms.
- Data analytics providers.
- Government databases.
- Service providers.
1.1 Types of Personal Data
a. Identifiers or Identification Data
The Personal Data we collect from you may include name, email, telephone and/or fax numbers, residential and/or business address and other contact data (“Contact details”), title, date of birth, gender, images, videos, or signature.
Where necessary, Identification data is only used for the described purposes.
| Purpose for Processing | Legal Basis |
|---|---|
To perform/supply the Services. |
Contractual obligation |
To provide customer service and record customers’ instructions, we will monitor and record (via automated means or transcripts) our telephone calls, emails, and chat conversations with you. We will use transcripts of these calls to confirm the instructions provided to us. |
Contractual obligation |
To manage your account(s) (i.e.: registration, administration, maintenance and servicing accounts). |
Pre-contractual/Contractual obligation |
To provide advertising and marketing. |
Consent |
To measure and evaluate your behavior using automated processing to provide you with a more personalized Service. |
Consent |
Your participation in events or giveaways: You may wish to take part in events organized by us or in a specific giveaway. |
Consent |
To meet our legal obligations related to record keeping we keep correspondence including e-mails, faxes, and any kind of electronic communication, together with any records of the customer’s account. We also keep customer service letters and other communications between us and any Euronet Group company as well as our partners and suppliers. |
Legal Obligation |
In very limited circumstances, to perform a credit check in order to verify the identity of the individual as part of KYC activities to provide the Services. |
Legal obligation |
b. Financial Details and Professional or Employment-related Information
We collect your personal financial data when you register to use our Services. We collect financial data such as bank account information, financial statements, transfer reason, occupation (professional or employment-related information), or other documentation to demonstrate the source of funds you wish to transfer (similar to salary slips), in order to provide you with our Services.
| Purpose for Processing | Legal Basis |
|---|---|
Supply/Performance of Services |
Contractual obligation |
Anti-Money laundering |
Legal obligation |
Anti-Terrorist Financing and Criminal activity |
Legal obligation |
To manage the customer’s account(s) |
Contractual obligation |
In very limited circumstances, to perform a credit check in order to provide the Services |
Legitimate interest |
To verify the customer’s identity (i.e., KYC: for additional information click here) |
Legal obligation |
Ria will never ask you to provide your payment information (i.e., credit/debit card details) directly to an employee or agent. Where payment information is required, Ria will ask the customer to enter the information directly into the payment processing system.
If you have any questions about Ria’s processing of your financial information, you may contact us here.
c. Behavioral and Technical Information
IP address, internet or other similar network, browsing, or search activity, behavioral information (to understand the way you behave while using our products and services), browser type and version, time zone setting, screen resolution settings, browser plug-in types and versions, operating system, and platform.
Our Cookie Policy is available here
| Purpose for Processing | Legal Basis |
|---|---|
To perform analytics to measure the use of our website and Services, including number of visits, average time spent on the Website/App, pages viewed, page interaction data (such as scrolling, clicks, and mouse-hovers), etc., and to improve the content we offer to you. |
Legitimate Interest |
To undertake activities to verify or maintain the quality of the Service, and to improve, upgrade, or enhance the Service, including to administer the Website/App and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. |
Consent |
To help ensure the safety and security of our Website/App. |
Consent |
To provide advertising and marketing, including measuring the impact of our emails. |
Consent |
To provide the Services, including to process the transaction. |
Contractual obligation |
d. Location Information or Geolocation Data
We may collect information about your location when you use our Services.
| Purpose for Processing | Legal Basis |
|---|---|
To provide the Services to our customers with a tailored experience on the App related to their location, such as displaying the local currency in the relevant location. |
Consent |
To provide the Service, including using device Location to identify nearby locations for pick-up and drop-of |